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Technical Sales & Support Coordinator

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Technical Sales & Support Coordinator

Posted 5 months ago

Job Description:

  • Receive and coordinate all Service & Supply incoming enquiries, by e-mail, fax, letter, etc. independently
  • Supporting Sales Engineers to select the suitable spare parts
  • Preparation of techno-commercial offers
  • Should be able to understand basic technical requirement of enquiries and respond/decide next plan of action accordingly
  • Should do necessary administrative work including filing reports or presenting sales/service management team with necessary documents & data
  • Liaise with clients, subcontractors & vendors
  • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Maintain a smartly presented, polite, diligent, positive and professional attitude always; demonstrate knowledge and build customer confidence.
  • Assist the Head of support and the Support Manager with day-to-day business and customer requirements
  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Manager.
  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing changes.

Educational Qualification: Bachelor’s Degree or 3 Year Diploma in Electrical / Instrumentation/Electronics/Communication Engineering

Required Work Experience: 3-5 years work experience as NAVCOM / E&A Engineer. UAE experience will be preferred.

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